Refund and Returns Policy

Right of withdrawal
RETURN

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Our policy is for 15 days. If 15 days have passed since your purchase, unfortunately we are unable to offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in its original packaging.

Several types of merchandise are exempt from return. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional disposable items:
* Gift cards
* Downloadable software products
* Some health and personal care items

To complete your return, we require a receipt or proof of purchase. Please do not return your purchase to the manufacturer.

There are certain situations where only partial refunds will be given: (if applicable)
* Any item not in its original condition, damaged, or missing parts, for reasons not due to our error.
* Any item returned more than 15 days after delivery will be refunded
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment within a certain number of days.

Delayed or missing refunds
If you have not yet received a refund, first check your bank account again.
Then contact your credit card company, it may take some time for your refund to be officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you have done all of this and still have not received your refund, please contact us at info@vitalhemp.ch.

Sale items
Only regular priced items can be refunded, unfortunately sale items cannot be refunded.

Substitutions
We only replace items if they are defective or damaged. If you need to exchange it for the same item, email us at info@vitalhemp.ch and send your item to: Falterstrasse 6, Oberwil, Basel-Landschaft, 4104, Switzerland.

You are responsible for paying your own shipping costs to return your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over 75 CHF, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.